Terms and Conditions
1. SUPPLIER AND PRODUCT INFORMATION
Items ordered on this website are supplied by Lily & Loaf International Limited (hereafter referred to as ‘LILY & LOAF’ ‘we’ ‘us’). The products advertised in the website are intended for sale to persons dealing as consumers and are not for re-sale.
2. CONTACT INFORMATION
To contact the company regarding your purchase, to discuss any complaint, to cancel your order or to make a return, please contact:
Lily & Loaf Head Office, Unit 5, Hortonwood 32, Telford, TF1 7YL, Shropshire, UK.
Telephone: +44 (0)1952 671600
3. MATERIAL AND CONTENT
a. All material in the website is copyright to LILY & LOAF, and/or our content and technology providers. You are welcome to view, print and download the contents of the website for personal use, but not for any commercial purposes or re-publication.
b. The information provided on this website is for informational purposes only and does not seek to diagnose treat, cure or prevent any disease, or to replace medical advice.
4. WEBSITE INFORMATION
a. LILY & LOAF has made every effort to ensure that information contained within this website is accurate. We do not accept liability for any loss (direct, indirect or consequential) that may arise from reliance on information contained in the website or in respect of any error or omission. This does not affect your statutory rights.
a. LILY & LOAF reserve the right to make changes including but not limited to, product names, codes and formulations without notice. LILY & LOAF may alter or withdraw any product from sale without incurring liability. Price and availability of any product is subject to change.
a. By ordering on this website you are making a statement that you are aged 18 years or older and are capable of forming a legally binding contract.
b. You may order products from the website by submitting a completed order form through the check out procedure, and submitting payment for that order, including relevant shipping charges, by credit or debit card.
c. The company will send an email acknowledging the receipt of your order, to the email address you have provided.
d.Your contract to purchase the items will not be complete until we dispatch your items.
7. THE PRICE AND PAYMENT
a. The price shown includes VAT where applicable but does not include the cost of shipping/delivery.
b. Delivery Charges will be added to the order. The Delivery Charge varies in accordance with the value of your order, and the delivery address location. Delivery charges are indicated during the checkout procedure before you submit your payment.
c. Payment may be made by credit card or debit card when submitting your order. Accepted credit cards are notified prior to payment, and include Visa, Mastercard, American Express, Maestro/Switch. Any refunds will be made to the credit or debit card used to make the purchase.
d. Although every care is taken to provide accurate information in this site, there may occasionally be an error in pricing. In this event we will contact you by email, to ask if you wish to proceed with the order, or if you would prefer to cancel the order. We are under no obligation to supply goods at the incorrect price.
8. DELIVERY/SHIPPING CHARGES
Delivery charges will be added to the cost of your items where applicable. In the case of returned items, the delivery charge will not be refunded.
9. DELIVERY OF PRODUCTS
a. The company will arrange for delivery of your order to the address that you have specified during the checkout procedure.
b.If you do not take delivery of the products, or you supply inadequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund to you the price of the products, but you will still be liable to pay the delivery charge.
c.If your order is returned to us because the courier or postal service could not complete the delivery to you, for whatever reason, you will be responsible for any repeat delivery costs.
d.Notification of short delivery (measured by number) or damage in transit must be made by calling LILY & LOAF Head Office on +44 (0)1952 671600, within three days of the receipt of the goods.
e.Notification of non-delivery must be made by calling LILY & LOAF Head Office on +44 (0)1952 671600, within 14 days after the date on which the order was placed. We will not be liable for any loss or damage if you fail to do this.
10. CANCELLING ORDERS AND RETURNING GOODS
a. You have the right to cancel your order anytime up to 14 days after delivery of the goods. To do so you must make a clear statement of your wish to cancel, by email to Returns@lilyandloaf.com or by letter to the UK Head Office, at the address shown at the top of the page. The cancellation notification should state your name, address, account number, and order number.
b. Provided that any goods that you have received under the cancelled contract have been returned to the company, at your own expense, complete and in good condition within 14 days of your cancellation, you will be entitled to receive a full refund. Any refund will be made back to the same card used to make the purchase. There are no fees for reimbursement.
c. If you exercise your right of cancellation it is a term of the contract that you must return the goods to LILY & LOAF Unit 5, Hortonwood 32, Telford, Shropshire TF1 7YL within 14 days. The goods must be unopened and unused. If after cancellation you fail to return the products within 14 days, we will charge you for the items. Your statutory rights concerning the quality of those products will not be affected.
11. RETURNS POLICY
a. All returns must be authorised in advance by LILY & LOAF Customer Service Department. Please email Returns@lilyandloaf.com for a 'Returned Goods Authorisation' (RGA) number.
b. All RGA numbers should be clearly marked on the outside of any package that is returned to LILY & LOAF Head Office. Packages returned to LILY & LOAF without a visible (RGA) number will not qualify for a refund and such packages cannot be returned to the sender.
12. CUSTOMER MONEY BACK GUARANTEE
By law your products must correspond with their description, be of satisfactory quality and be reasonably fit for the purposes for which such goods are normally used. In addition to these legal rights and to your legal right of cancellation as shown above, LILY & LOAF offer a no quibble, guarantee. For consumers who have made a purchase for personal use and, for whatever reason, are not totally satisfied with their product, LILY & LOAF offer a 90-day money back guarantee. If you wish to return products under the 90-day guarantee please follow the procedures set out above, explaining that you would like to take up the 90-day money back guarantee, and return either your unused product or empty container to LILY & LOAF Head Office. Please remember to get a returns number by following the Returns Policy Procedure and include with your returned items your name, address, order number, and account number (if applicable). If the item was sold to you directly by a LILY & LOAF Reseller, please include the name of the LILY & LOAF Reseller who sold you the item(s).
13. CANCELLATION BY US
LILY & LOAF reserve the right to cancel the order and/or contract for reasons that may include, but are not limited to:
a. We have insufficient stock to deliver the goods you have ordered, or the item is on back order.
b. We are unable to deliver to your area, or country.
c. One or more of the goods you ordered was listed at an incorrect price due to a typographical error, or an error in pricing information supplied to us.
If we cancel your order/contract we will notify you by email and refund any sum deducted from your credit or debit card, back to the same card as soon as possible. There is no binding contract unless and until the goods are dispatched. We are not obliged to offer any additional compensation for disappointment suffered.
a. The products advertised in the Website are intended for sale to persons dealing as consumers and are not for re-sale.
b. The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.
c. Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.
15. TOTAL SATISFACTION
LILY & LOAF is confident that you will be delighted with your purchase, however, if you are not totally satisfied, please contact our customer services department on firstname.lastname@example.org, or write to Customer Services, LILY & LOAF, Unit 5, Hortonwood 32, Telford TF1 7YL, Shropshire, UK. In accordance with our aim of total customer satisfaction, we will acknowledge any complaint within 48 hours (during normal office hours 9.00am – 5.00pm GMT, Monday to Friday) and will seek to resolve it as soon as possible thereafter.
16. GDPR (General Data Protection Regulations May 2018)
The Company is registered as a 'data controller' with the Information Commissioner in the UK under registration number ZA041651. By accepting these terms and conditions you agree that we may;
Retain and process personal information you provide to us in connection with processing your application or orders, for accounting purposes, internal administration and analysis, for the prevention of fraud and for any purpose required by law or regulation (the “Purposes”);
Contact you by email, telephone or post regarding your account, business and product information; Pass information to Companies we have a joint venture or agreement with, or companies you ask us to share your data with;
Share your personal information if Lily & Loaf make organisational changes in the future, for example, if we choose to sell, transfer, or merge parts of our business, or our assets, or seek to acquire other businesses or merge with them. If such changes occur, then other parties may use your data in the same way as set out in this notice.
© 2018 Lily & Loaf International Limited
15th May 2018